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setting your watch

It’s important that you understand your new watch and how to set it to ensure that it works as it should .

Please ensure that your read the Important Notes to avoid any potential issues with the crown.


terms and conditions



We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


Duzu Watches collects and uses Users personal information for the following purposes:

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.


The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 


Duzu Watches has the discretion to update this privacy policy at any time. When we do, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


We take every measure possible to ensure that your item arrives in the best possible condition in a timely manner. For this reason we exclusively utilise DHL for shipping our goods. Express shipments possible on request, please contact us before you create an new order.

** If your Country does not accept DHL shipments, any costs asscoaited with cancelling orders or refunds will be subject to Administration fees which include PayPal fees and 5% Processing Fees.  


Please be advised that when receiving shipments from outside your own country, you may be charged a duty and/or tax for the import of the watch. This amount varies from country to country. Please check with your local customs office for the percentage.


For international returns, please be aware that any return shipping duties/taxes charged to Duzu Watches will be deducted from the refunded amount. †We are unable to accept any international returns from South Africa.

We hope you understand that a new watch can only be returned if it has never been worn or used. It is impossible to wear a watch, even for a short time and not get it blemished in some way.

*Unfortunately we are unable to accept returns for any watches we no longer carry on our site.


Step 1

Ensure the watch has not been worn or damaged. All returns must have the original, non-damaged packaging containing all original documents (warranty cards & strap tool).

Step 2

Please contact Duzu Watches by emailing

Step 3

Return the item to us in the original packaging, with all manuals, warranty cards, and any other material that came with the watch. All returns must be shipped to us in a crush resistant box with protective padding inside. Please do not return items in envelopes of any kind as these will not protect the item from damage during shipment. We recommend using standard postal service with trackable delivery confirmation. We encourage you to insure the return shipment to protect yourself against breakage or lost shipments. If returning an international order, please be aware that Courier Companies may impose duties/taxes on the returned goods to Duzu Watches. These charges would then be deducted from the value of the refund.

**Please allow up to 7 business days after Duzu Watches receives your return for your refund to be issued. Returns are processed in the order they are received. Please ensure that you submit a return request and receive approval before you return your product.

Also note that any refunds issued prior to the watch being shipped will be subject to an administration fee. This also covers any associated costs and Payments for processing the refund **


Shipping charges for any returns are the responsibility of the customer.  Original shipping are non-refundable. 

Also note that any refunds issued after the watch has been shipped will be subject to an administration fee. This also covers any associated costs and Payments for processing the refund including the cost for shipping the goods to the customer. **


You can always cancel your order, unless your order has already shipped out. Have you made a payment to us after your order, then we charge 5% administration costs for the refund of your payment. These costs are only charged if you personally cancel the order. 


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Duzu Watches

info@duzuDuzu Watches

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